Terms and Conditions

Acceptance & Payment

  1. Acceptance of the keys to your apartment indicates acceptance of these Terms and Conditions.
  2. Charges are in Australian dollars (AUD)
  3. Payment is due in full prior to arrival and will be deducted from your nominated credit card.
  4. A deposit of 20% of our total fee is required to confirm your booking.
  5. The balance of payment will be charged to the same credit card that was used to pay the deposit (unless we are informed otherwise), within 5 days prior to your arrival.
  6. If you book less than 3 weeks prior to your arrival, the total fee must be paid to confirm your booking.
  7. If you cancel or reschedule you’re booking less than 60 days prior to the scheduled commencement of your stay, your deposit is not refundable if, after making all reasonable efforts to do so, we are unable to obtain an alternative booking of equal value. A minimum cancellation fee of one nights stay will apply to all cancellations. If cancelled within 30 days prior to arrival the deposit is non refundable and the balance will be deducted in full from your nominated credit card. Cancellations must be made in writing. In the case of a no show, guests will be responsible for full payment.
  8. Once full payment is made, no refunds will be given.
  9. Security for payments required under these terms and conditions must be provided by credit card.
  10. Statements are issued upon request.
  11. By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession).

Cleaning, Breakages & Losses

  1. You are responsible for leaving the property in the state in which you found it upon arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage (ie, a glass breakage), the total cost of making good any other damage or loss to the property, garden or contents will be (automatically) charged for using the credit card provided for payment (or left for security).
  2. The tariff includes interim cleaning services for stays of longer than seven days. Cleaning takes place between 9.30am and 5pm on Mondays for ground floor apartments, on Tuesdays for first floor apartments and on Wednesdays for second and third floor apartments. Guests are expected to keep and leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. Please note that our cleaners are unable to ‘come back later/tomorrow’. Whilst a basic cleaning service on your departure is included in your tariff, please note that you are required to leave the property in a clean and tidy state. All rubbish must be removed by you at the time of departure and you are responsible for all cleaning charges in the event that the property is left in a state that requires more than reasonable cleaning. This will be (automatically) charged for using the credit card provided for payment (or left for security), the minimum charge is $75.
    Please refer to ‘Some Important Information about cleaning services’ on the next page which is part of our booking terms and conditions
  3. Brighton Bay Apartments are not liable for loss to you of any personal belongings while you are in the property.

House Rules

  1. The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee may be charged according to our usual rates.
  2. Please note that pets are strictly not per permitted at our properties.
  3. You are required to abide by any other reasonable house rules which may be made available to you.
  4. Guests are required to enter and exit the foyers quietly. Please note that of our external paths and our internal foyer areas (including elevators) are strictly silent areas. Children and visitors must be supervised at all times.
  5. All guests are expected to behave in a manner that does not cause distress to our neighbors or interfere in any way with their right to enjoy their properties. Parties and excessive noise are not permitted. We reserve the right to immediately remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
  6. Please note that Brighton Bay Apartments and our foyers are strictly non smoking areas.
  7. Laundry is not permitted to be hung from balconies. No items including prams and rubbish bags are permitted to be left outside apartment doors.

Some Important Information About Cleaning Services

Your apartment has had a quality control check by one of our senior managers on the day of your arrival and it has been presented to you in clean and tidy condition. Here are some notes about cleaning services included in your tariff, and what is required of you during, and at the end of your stay:

  • You are responsible for leaving the property in the state in which you found it upon arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage (ie, a glass breakage), the total cost of making good any other damage or loss to the property, garden or contents will be (automatically) charged for using the credit card provided for payment (or left for security).
  • A weekly cleaning and linen service is included in your tariff if you are staying for longer than 7 days. Scheduled cleaning days are Mondays for ground floor apartments, Tuesdays for level 1 apartments and Wednesdays for level 2 and penthouse apartments.
  • The day of your cleaning service may vary depending on major public holidays. Our Cleaner will be in contact with you in advance if there is to be a variation to your cleaning day.
  • Our cleaners have a key to access your apartment and cleaning takes place for approximately 45 minutes between 10 am and 4 pm. Our cleaners have had full security checks, they are our same regular cleaners, and they have been cleaning our apartments for a number of years.
  • Your weekly cleaning service consists of:
    • A complete change of bed linen and towels
    • Vacuuming of all carpeted areas
    • Mopping of all tiled floors
    • Cleaning of all wet areas
    • Removal of rubbish from rubbish bins (but not excess rubbish bags)
    • Dusting of surfaces
    • Cleaning of exterior tiled surfaces every 14 days
  • Our cleaners have been instructed to not touch or move any of your personal items whatsoever. This includes clothes left on floors, jewelry and any other items left on surfaces.
  • Please note that our cleaners are unable to ‘come back later’ or ‘tomorrow’
  • Our cleaners do not run dishwashers, clean dishes or cutlery each week, or clean food dropped on carpets. They do not remove rubbish left in rubbish bags. This is your responsibility. Please note that we do not provide rubbish bags, these can be purchased at the IGA supermarket in Cochrane Street. Our expectation of you is that the apartment is kept in clean and tidy conditions at all times.
  • A cleaning and linen service on your departure are included in your tariff. Guests are expected to keep and leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. Our expectation and our agreement is that the property is left in the same condition that you received it in, and a condition report is held by our office for our apartments. All rubbish must be removed by you at the time of departure. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than reasonable cleaning. This will be charged for using the credit card provided for payment (or left for security), significant charges apply, the minimum charge is $75 for the first 15 minutes. Charges also apply in the event that we have to delay an incoming guest if excessive cleaning is required.
  • When vacating please use the following minimum requirements as a guide:
    • Remove all rubbish
    • aged rubbish can be placed in the rubbish chute next to each elevator
    • Recyclable rubbish can be placed in our re cycling stations on Level -1 (rear) and -1 (front)
    • Your dishwasher should be run and emptied prior to departure
    • Excess oil/grime should be cleaned from the oven, hot plate and range hood
    • Food should be carefully removed from carpet and furniture using a damp cloth
    • Children’s hand marks should be removed from windows
    • Additional cleaning arrangements can be made directly with our cleaner (charges apply) please contact our office on 9595 6099

Termination

Your occupation of the property may be terminated by Brighton Bay Apartments without notice in the event that you breach any material term or condition or in the event that any amount due is not paid

Guest Emergency Contact:

In the event of an emergency please call 0433 100419 or 0468917453